Delivery & Returns
In Car Connections are pleased to be able to offer FREE standard UK delivery of ALL small and most larger items to ALL UK addresses. Larger items to certain locations will incur an additional payment.
Small items under 2kg
We offer FREE standard delivery (2-3 days) to all UK locations. It is also possible to select 1st Class or next day Special Delivery via Royal Mail for an additional payment.
Larger items 2kg and heavier
We offer FREE standard delivery (2-3 days) to most UK locations. Due to higher costs imposed on us by courier services we regret that we are unable to offer free delivery of heavier (2kg and over) items to certain locations. These include areas such as Scottish Highlands and Islands plus Northern Ireland, Isle of Man, Isles of Scilly and Channel Islands. Postage costs for these areas will be displayed at the checkout.
International
We are pleased to be able to offer our products for sale to overseas customers. Delivery costs are based on the total weight of your order. Please note: Import VAT may be payable upon delivery.
| Parcel Weight | Inside Europe | Rest of World |
|---|---|---|
| (grams) | (3 - 7 days) | (5 - 15 days) |
| 1 - 99g | £3.60 | £4.50 |
| 100 - 249g | £4.70 | £6.70 |
| 250 - 499g | £6.10 | £9.70 |
| 500 - 749g | £7.70 | £13 |
| 750 - 999g | £9 | £14 |
| 1000 - 1249g | £11 | £17 |
| 1250 - 1499g | £12 | £20 |
| 1500 - 1749 | £14 | £23 |
| 1750 - 1999g | £16 | £27 |
| 2000g + | £21+ | £35+ |
Returns
- We are pleased to offer a 30 day returns guarantee. In the event that you are not satisfied with your purchased items you are welcome to return them to us for an exchange or refund. You must inform us within 14 days of receiving your items and then return them to us within 30 days of receiving them. Our returns address is 41 Park View Avenue, Gateshead, Tyne and Wear. NE9 5EN
- We will then inspect the returned items and issue a refund. Refunds are via the original payment method within 7 days of receipt of the returned items.
- On the rare occasion that you feel you may have received a faulty item please contact us and we'll be able to help determine if the item needs to be exchanged.
- All returns are the responsibility of the sender. Please obtain proof of posting or use a recorded service when returning items. In Car Connections cannot be held responsible for any returns lost in the post.
Warranty
For peace of mind, the manufacturers of our items supply a free warranty in addition to your rights under the Sales of Goods Act. In most cases you'll receive a 1 year warranty and in some instances, it may be extended to 2 or even 3 years by the manufacturer!